Is he happy with his recompense?
| Quaffers' Offers https://quaffersoffers.co.uk/QOforum/ |
|
| Waitrose Returns. https://quaffersoffers.co.uk/QOforum/viewtopic.php?f=2&t=7185 |
Page 1 of 2 |
| Author: | GK [ Mon Oct 17, 2011 11:25 am ] |
| Post subject: | Waitrose Returns. |
A friend came for dinner last week and brought along a bottle of '03 Musar. I opened the bottle for decanting and immediately picked up the distinctive whiff of cork taint. A quick taste confirmed the wine was corked. My friend retuned to Waitrose the next day with the bottle and his receipt. Waitrose advised him they would send the bottle away for detailed analysis and let him know the outcome. This may take up to 28 days and he won’t get a refund until someone, somewhere agrees the wine is faulty. I was alarmed when he told me this, I don’t think I would have walked away without a full refund. Surely they have someone in their wine department who knows what a corked wine tastes like? Is this standard practise for Waitrose? Will let you know the outcome. |
|
| Author: | Duncan [ Mon Oct 17, 2011 12:55 pm ] |
| Post subject: | Re: Waitrose Returns - Waitrose -Your policy for fine wine ? |
GK wrote: A friend came for dinner last week and brought along a bottle of '03 Musar. I opened the bottle for decanting and immediately picked up the distinctive whiff of cork taint. A quick taste confirmed the wine was corked. My friend retuned to Waitrose the next day with the bottle and his receipt. Waitrose advised him they would send the bottle away for detailed analysis and let him know the outcome. This may take up to 28 days and he won’t get a refund until someone, somewhere agrees the wine is faulty.
I was alarmed when he told me this, I don’t think I would have walked away without a full refund. Surely they have someone in their wine department who knows what a corked wine tastes like? Is this standard practise for Waitrose? No- well it never used to be. I had 2 bottles of Ninth Island pinot noir from Tasmania, that had gone like moldy old carpet ! Essentially, because air was getting into the wine thru the side, between the glass and the cork. So - not taint from the cork bark itself, or, some other infection / inclusion buried in the cork that reacted when wet. No question - but they did say they might contact me and took my name and address & phone number for reporting. They didn't report back, so they obviously came to the same conclusion as me. As for staff employed in the store wine dept. stocking shelves or re-ordering using their electronic stocking levels gismo - NO, affraid not. They won't know, or be qualified to say so, in a retail environment. My Majestic Local are different, and Mark will take a sip with caution - if I say it's faulty - but that is our relationship - not Majestic's marketing policy per se' That '03 Musar is a fine wine, they should have refunded, and then reported back, if there was a contra opinion. What does the policy say for a £17 wine ? Your friend must have had the wine in stock for a year or two ? Some Waitrose stores make-up their own minds - you may have to go back to your own local. Not all that many people keep their receipts for better wines ? Things are changing, unless these wines are over £20 a bottle - Is there a laying down age rule for more expensive Waitrose wines ? I don’t think I would have walked away without a full refund .....Nor me, but as a small group of wine contributors here, we are very certain of our opinion. Customers should not be made to go through the hoops, when they have the receipt, and have bought the wine for themselves ! GK, you know what you are talking about - But How do Store managers make the correct decision in other circumstances ? |
|
| Author: | Bacchus [ Mon Oct 17, 2011 6:19 pm ] |
| Post subject: | Re: Waitrose Returns. |
Over many years, I have only ever returned 2 bottles. Both were refunded quickly and painlessly. If this wine was purchased some time ago, who can say what condition it was in when it left the shop, or what has been done to it since ! |
|
| Author: | GK [ Mon Oct 17, 2011 8:50 pm ] |
| Post subject: | Re: Waitrose Returns. |
The wine was purchased a couple of days prior. |
|
| Author: | Duncan [ Tue Oct 18, 2011 9:23 am ] |
| Post subject: | Re: Waitrose Returns. Musar 2003 |
We were talking about this wine on the 2003 vintage last year when "MM" Richard picked up 3 in the 7 day 25% off offer at WR. I was surprised that the '03 was still in the stores though. Richard liked that vintage. GK, did your friend manage to score the wine for £13.50 ? on the Wednesday. Yeah, I'm not quite sure if I'm a fan now. I'm getting a tiny bit long in the tooth for the extra big wines. 14.5% is it ? and somewhat over ripe. It does settle out with time though.... or use to in the old days, but there is a lot of heat there.. I ought to try again, before saying anymore. |
|
| Author: | MedocMad [ Tue Oct 18, 2011 12:30 pm ] |
| Post subject: | Re: Waitrose Returns. |
Dunc, Hi also just picked up two 04 Musar for the cellar. Not opened an 03 yet will try and keep my hands off for another 8-10 years. A faulty bottle should be replaced like for like if poss or a refund. I had this happen once but got the refund and gave them my address to report back from the lab tests, you guesed it didnt hear back to much expense and time for a sub £10.00 bottle of wine. Musar might have a clause asking for faulty bottles to be sent back to them though for test / develope purposes ?? Regards Richard |
|
| Author: | tribs [ Tue Oct 18, 2011 12:42 pm ] |
| Post subject: | Re: Waitrose Returns. |
As you say, Richard, it'd be a waste of money at this price level. If he doesn't get a refund, will they return the wine to him? Surely they will have to refund him anyway. It's bonkers! If I were him I would write to head office. |
|
| Author: | GK [ Tue Oct 18, 2011 1:31 pm ] |
| Post subject: | Re: Waitrose Returns. |
As I am out of the loop there is very little I can do, other than advise him. Let's see what happens. Potential deal through M&S..... Edit- I have just emailed you the details. |
|
| Author: | Bacchus [ Tue Oct 18, 2011 3:07 pm ] |
| Post subject: | Re: Waitrose Returns. |
Don't forget that we have Alex (Murray) of WR as a member...<akrmurray> |
|
| Author: | GK [ Tue Nov 08, 2011 1:34 pm ] |
| Post subject: | Re: Waitrose Returns. |
Update- After numerous phone calls to head office and several visits to the store, Waitrose finally owned up to loosing the bottle of Musar. A full apology and a £40 voucher followed. Overall a pretty poor show from Waitrose. |
|
| Author: | Shezza [ Tue Nov 08, 2011 2:26 pm ] |
| Post subject: | Re: Waitrose Returns. |
Speaking of waitrose.... current offers expire today. Mel, do you have the next set of offers available for the database pls ? |
|
| Author: | tribs [ Tue Nov 08, 2011 2:29 pm ] |
| Post subject: | Re: Waitrose Returns. |
|
Is he happy with his recompense? |
|
| Author: | Bacchus [ Tue Nov 08, 2011 3:21 pm ] |
| Post subject: | Re: Waitrose Returns. |
...seems he has another 11 faulty ones being readied... 
|
|
| Author: | GK [ Tue Nov 08, 2011 3:25 pm ] |
| Post subject: | Re: Waitrose Returns. |
I think so Tribs, he's a casual drinker and see's this as being quids-in. Even if they had found the bottle, could the cork taint still be identified over four weeks oxidisation I wonder? |
|
| Author: | meljones [ Tue Nov 08, 2011 6:20 pm ] |
| Post subject: | Re: Waitrose Returns. |
Damn, will get on with it asap. |
|
| Page 1 of 2 | All times are UTC [ DST ] |
| Powered by phpBB® Forum Software © phpBB Group http://www.phpbb.com/ |
|