pontac wrote:
Well, Laithwaites have got form....
Last week got email about 20% off entire range, offer ending 13:00 Saturday. I ordered a case of Ch Batailley, got a confirmed order email, delivery in 3 days. Tuesday had phone call, "sorry, we are over-subscribed, can't meet your order..." "What about confirmation?"shrugs shoulder "can offer alternatives or refund your money"
"Refund please" Thursday (today, 2 days after requesting refund) I get an email " we can either offer an alternative wine for you. Perhaps The Chateau Marbuzet which is a fantastic St Estephe, if you wish to discuss further alternatives please feel free to call the wine advisers.
Otherwise we can arrange a full refund for you"
So they are still holding onto my money in the hope I'll buy something else...Not good enough.
Ch Batailley and the wine on offer was £7 a bottle cheaper than what I paid a few weeks ago Exactly - play the king's porn gambit now ** and take a castle for a knight.
Yep, it just isn't up to scratch. Someone at Laithy's is getting to the stock another way - Illustrious Restaurants ? Corporate big boys. They are picking off without updating the real time stock locations. I've been there as well on the phone. There is a two tier sys going on, I'm certain of that
I really like Batailley - great choice Pontac, a man of taste - which vintage and how much ?. I also got the offer, but you had to spend £200 in one hit, and client business is all over the place, now that the fat from better years is drying out like mad - GK is spot on with this, and it is happening in the small world home market as well.
I was offered the '05 Chateau Marbuzet on a ring around 3 weeks ago. A great wine on the '05 for sure, but not the immediate prestige of Batailley.
Please say more.
BTW, you can wind-up a notch or two, ** your compensation offer for disappointing you - go for it, you may be delighted with your negotiation. I have upgraded successfully for no extra, and was very pleased.
Just nod and wink here if your neg skills are on form. Just mention the wine, and we shall know